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Has anyone applied to the trust before for a grant towards fuel debts?

I applied online 2/3weeks ago now, it said i would recieve a letter to confirm they recieved it but i haven't recieved anything.
Theres no contact number and so far not responded to my email. I really dont want to apply over again as it took me ages the first time, knowing my lucky they will say no as i owe £1200
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