Well its a question we hear often,How long will it take to hear back from the application for disability living allowance.
Well we went to the very top and got some answers :cmas_emoticon046:

Firstly we wanted to know how many new applications their office deals with each month:
These figures showed:


Numbers of post items received at Disability Contact and Processing Unit( DCPU) situated at Warbreck House, Blackpool are collated on a monthly basis. It is not possible to distinguish between postal items for Disability Living Allowance (DLA) and Attendance Allowance (AA) as post totals are not broken down into these distinct benefits. A table is enclosed below giving totals from October 2008 to September 2009.


DCPU, Warbreck Hse - Royal Mail Incoming Post Volumes

Apr-09
165,239

May-09
161,559

Jun-09
170,428

Jul-09
175,338

Aug-09
141,218

Sep-09
148,775


Total for period

962,557

So out of these applications we wanted to know how long an application takes to process and asked for the past and present targets were and if these were met..... :cmas_emoticon045:

So here are the figures and you maybe suprised.


Current Performance (year to date as at 13/11/09)


DLA New Claim (normal rules)

38 days Target

36.8 days Actual


DLA New Claim (special rules)

8 days Target

8.2 days Actual

DLA Renewals

32 days Target

31.8 days Actual


DLA Reconsiderations

35 days Target

32.4 days Actual


DLA Supersessions

48 days Target

40.2 days Actual


DLA Appeals

37 days Target

37.3 days Actual



It should be noted that these targets includes the number of days from the date the postal application is received to the date the event is cleared.

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